Citizen Charter
| BORROWER'S CARD APPLICATION | |||
| Schedule of availability of service: Monday-Friday 7:00am - 6:00 pm; Saturday 8:00 am - 5:00 pm Requirements: Registration form and 1x1 picture | |||
| Student | Office of Activity | Duration of Activity | Person/Office-in-charge |
|---|---|---|---|
| Registration form | Fill out the form with necessary details to avail the borrower's card | 2-3 minutes | Circulation librarian and library staff |
| End of Transaction | |||
| BORROWING OF BOOKS AND OTHER LIBRARY MATERIALS | |||
| Requirements: Student ID/Registration Form (for students) and any valid ID (for faculty and staff) | |||
| Student/ Faculty/Staff | Office of Activity | Duration of Activity | Person/Office-in-charge |
|---|---|---|---|
|
Clients may search via OPAC, and present the call number to the librarian or library staff in-charge Bonafide students: Maximum of two (2) books overnight/photocopy UCU employees: Maximum of five (5) books for one (1) month |
Closed-shelf will be employed. The in-charge person shall check and locate the book. Fill out the card located at the back of book Fill out on the logbook for monitoring purposes. Lastly, borrowed book/s will be released. |
5-6 minutes | University Librarian Circulation librarian and library staff |
| End of Transaction | |||
| REQUEST FOR REFERRAL LETTER | |||
| Requirements: Student ID/Registration form | |||
| Student | Office of Activity | Duration of Activity | Person/Office-in-charge |
|---|---|---|---|
| Fill out the request form and pay Php10.00 per client. | Request letter signed by the University Librarian. | 4-5 minutes | Person/Office-in-Charge, University Librarian, Circulation librarian, and library staff |
| End of Transaction | |||
| SIGNING OF CLEARANCE | |||
| Students/ UCU Employees | Office of Activity | Duration of Activity | Person/Office-in-charge |
|---|---|---|---|
| Present the clearance form | Checking of borrower's record If cleared, the University Librarian signs If not, borrowed books should be returned. |
4-5 minutes | University Librarian, Circulation librarian, and library staff |
| End of Transaction | |||
| OUTSIDE RESEARCHERS | |||
| Student | Office of Activity | Duration of Activity | Person/Office-in-charge |
|---|---|---|---|
| Present referral letter and Php 100.00 fee for graduate/college level while Php35.00 for all other researchers. | Assists the researchers on their needed Library resource/ materials. | 4-5 minutes | University Librarian, Circulation librarian, and library staff |
| Client's Feedback Form | |||